Bishopsgate, London
A unique cookery school setting - over 250m above London! Join us for intimate cookery classes and create stunning food, with a stunning view, all powered by HexClad.Woking, Surrey
Gordon's first-ever cooking Academy! With cooking classes for everyone, from children to could-be chefs, you'll have fun learning to cook with us in Woking.Let's celebrate
Make every occasion delicious with a cooking class gift voucher, the perfect present for food-lovers, star bakers, or anyone who just needs to up their kitchen game...
TERMS & CONDITIONS
1. Introduction
1.1 These terms and conditions (the “Terms”) set out the basis on which you may browse and use our website, available at www.gordonramsayacademy.com (the “Site”), use the services offered through the Site including your booking onto any of our cooking classes (the “Classes”), and your participation on our Classes.
1.2 Please read these Terms carefully before you start to use the Site, as they will apply to your use of the Site and you will be legally bound by them.
1.3 By browsing or using the Site, you confirm that you accept these Terms and that you agree to comply with them, although certain of the provisions in these Terms will only apply to you when you have booked onto a Class. If you do not agree to these Terms you must not use the Site.
2. Information about us
2.1 The Site is operated by Gordon Ramsay Restaurants Ltd ("we", “us”, “our”). We are a private limited company with company registration number 07360142. Our registered office is at 539-547 Wandsworth Road, London, SW8 3JD.
2.2 For details of how to contact us please refer to the Contact Us page on the Site available at www.gordonramsayacademy.com.
3. Other terms that may apply to you
3.1 These Terms refer to the following additional terms, which also apply to your use of the Site:
3.1.1 our Privacy Policy, which sets out information about we handle and process your data; and
3.1.2 our Cookie Policy, which sets out information about the cookies on the Site.
4. Changes to these Terms
4.1 We may revise these Terms at any time by amending this page. Your use of the Site will be subject to the most recent version of these Terms available on the Site. Your participation in any Classes will be subject to the Terms that were current at the time that you placed the booking for those Classes.
5. Access and use of the Site
5.1 The Site is currently made available free of charge.
5.2 We may update the Site from time to time, and may change the content or any services provided through the Site at any time in our sole discretion.
5.3 We do not guarantee that the Site, or any content on it, will be free from errors or omissions nor do we guarantee that the Site, or any content on it, will always be available or be uninterrupted.
5.4 Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice to you. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.
5.5 You are responsible for making all arrangements necessary for you to have access to the Site.
6. Booking Classes
6.1 Places on our Classes can be booked directly through the Site. Simply go to the ‘Cooking Classes’ page of the Site and select the Class you are interested in attending. You will be required to fill out some registration information both for yourself and all those for whom you are registering on the Class. You will also be required to submit your payment details in order to confirm the places on the Class that you wish to book, subject to the provisions of section 8.5.
6.2 You must inform us of any dietary requirements and allergies that you and any other participants for whom you are making a booking have at the time of booking and re-confirm those when you arrive for your Class. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from the Class.
6.3 The prices applicable to our Classes will be as advertised on the Site. Unless otherwise shown, advertised prices are stated inclusive of VAT.
6.4 Payment may be made via credit card, debit card or a Gordon Ramsay Academy gift voucher (“Vouchers”) only.
6.5 Vouchers for the Classes are available for purchase online from the Site. Vouchers will expire 12 months from the date of purchase and may not be exchanged for cash. Vouchers must be redeemed against one order only (this can include multiple bookings) and any outstanding balance will be unredeemable. Vouchers cannot be used to purchase another Voucher.
6.6 Once you have clicked to confirm the booking and payment for the Class has cleared we will send you a confirmation email to confirm your place(s) on the Class at which point a binding contract between you and us will have been formed. After that time you may only cancel or re-schedule Classes in accordance with our cancellation policy set out in sections 8 and 9 of these Terms.
6.7 If we make any pricing errors on the Site we reserve the right to change the price of any Classes to the correct price at any time. If you have already booked onto a Class we will notify you of the pricing error as soon as possible and you will either be offered the chance to confirm your place on the Class at the correct price or you will be offered a full refund.
7. Participation in Classes
7.1 Classes will take place at the venue and at the date and time advertised on the Site.
7.2 It is your responsibility to make sure you arrive at the correct venue in plenty of time prior to the commencement of the relevant Class. We cannot be held responsible for any failure to arrive at the correct venue at the correct date and time and you will not be entitled to a refund or be able to book onto a substitute class if you fail to attend any Class on time.
7.3 Classes are open to persons aged 16 and over.
7.4 Children aged 6-10 and 11-15 may attend the relevant Classes developed for and advertised for the relevant age group of children, however they must always be brought to and collected from the relevant venue by an adult who provides their relevant contact details and stays within a reasonable distance of the venue during the Class.
7.5 You will be required to bring your confirmation email and may be asked to provide a form of identification when you attend any Classes booked with us.
7.6 We will provide all the necessary materials and ingredients required for you to take part in our Classes in-person. If you book an online Class, we will send an ingredients and equipment list to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online class. We are not liable to provide any refunds, exchanges, reschedule an online Class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
7.7 You will need to be dressed correctly for practical classes including wearing flat enclosed shoes, your arms and legs covered, wearing only a minimal amount of jewellery and your hair tied back where necessary.
7.8 You will be responsible for all your personal belongings while you attend our Classes and we cannot be held responsible for any lost items.
7.9 You will follow all our hygiene, health and safety instructions and procedures provided to you at the time of booking and during the Class. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in our Classes.
7.10 Alcohol should only be consumed as permitted in the Class. It should be drunk in moderation and no one under the age of 18 shall be permitted to drink alcohol.
7.11 Anyone conducting themselves in an unreasonable manner or who may be acting erratically that might lead our staff to believe they may be under the influence of alcohol and/drugs or whose actions may impact on the other participants in a Class or in a demonstration will be required to leave the premises. No refunds or rescheduling will be offered in those circumstances.
7.12 If you book an online Class, it is your responsibility to ensure you have the technical capability including sufficient internet speed to attend the Class. We will not provide any technical support and will not be liable in any way (including for any refunds and/or Class reschedules) if you are unable to attend or participate fully in an online Class due to any technical issues.
8. Cancellations and Amendments for Individual Bookings and Gift Vouchers
8.1 You may only cancel any Class booking made through the Site and obtain a full refund if you notify us in writing of your wish to cancel not less than 14 days before your relevant Class is due to take place.
8.2 If you are no longer able to attend a Class that you have booked onto you will be permitted to re-schedule the Class to a different date (subject to availability) without any further charge, provided you notify us in writing or by telephone at least 7 days prior to the date that the Class you initially booked onto is due to take place. We reserve the right to charge a re-scheduling fee of 50% of the price of the booked Class in order to secure your booking on an alternative date for the same Class.
8.3 You will not be permitted to re-schedule a Class that is due to take place in less than 7 days’ time and will have no right to a refund in such circumstances.
8.4 Group bookings are permitted up to a maximum of 6 guests.
8.5 If you wish to change the name of the person who is attending the Class you may do so via the My Account section of the Site up to 7 days prior to the date of the Class. Failure to do so may result in the attendee being refused entry onto the Class and you will have no right to a refund.
8.6 Although we will try to avoid making any changes to our advertised Classes once we start to take bookings, it may sometimes be necessary to change the time, date, content or the venue of a Class from time to time and we reserve the right to do this at any time in our absolute discretion. We will provide reasonable notice to you prior to the Class date of any changes to the time, date or the venue that we need to make. If you are unable to attend any Class that you have already booked onto and paid for as a result of any changes that we make you will be entitled to a full refund or offered a substitute place on the same Class on another date at your election (subject to availability).
8.7 We reserve the right to cancel any Class at any time in our absolute discretion but we will offer a full refund or provide you with an alternative Class date at your election if we choose to cancel a Class you have already booked onto.
8.8 Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
9. Cancellations and Amendments for Celebration and Corporate Bookings
9.1 Private Classes or bespoke Classes can be booked through our Guest Relations team. The deposit required and number of participants depends on the Class booked and you will be advised about this at the time of booking.
9.2 You may only cancel any private Class or bespoke Class made through our team and obtain a full refund if you notify us in writing of your wish to cancel not less than 28 days before your relevant private Class or bespoke event is due to take place.
9.3 If you need to cancel or reschedule any private Class or bespoke Class that is due to take place in less 28 days time but more than 14 days we reserve the right to charge a re-scheduling or cancellation fee of a minimum of £500. If you give us 14 days’ notice or less notice of cancellation we are unable to refund your deposit unless agreed with you in writing.
9.4 We reserve the right to cancel any private Class or bespoke Class at any time in our absolute discretion but we will offer a full refund or provide you with an alternative date at your election if we choose to cancel.
10. Intellectual property rights
10.1 All intellectual property rights in the Site and in any content or material published or made available on the Site are owned by us or our licensors. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
10.2 You may print off one copy and download extracts of any page(s) from the Site for your personal use provided that:
10.2.1 the material shall not be reproduced or included in any other work or publication in any medium;
10.2.2 the material may not be modified or altered in any way;
10.2.3 the material may not be distributed or sold to any third party or otherwise used for any commercial purpose; and
10.2.4 you do not remove any copyright or other proprietary notices contained in the material.
10.3 All intellectual property in any materials used by us or our chefs and teachers during any Classes including without limitation any presentations, recipes, pictures, audio, video, music, books, manuals, reports, data, written questions or exercises and any other works, content or materials of any kind whatsoever (“Class Materials”) are owned by us or our licensors.
10.4 You may only use the Class Materials during your participation on any of our Classes and after the relevant Class for your own personal use. You shall not make any copies of any Class Materials or use them or any part of them for any commercial purpose without our express written consent.
10.5 If you copy or use any part of the Site or the content made available through it or any Class Materials in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, immediately return or destroy any copies of any materials that are owned by us or our licensors that are in your possession.
10.6 You agree that any ideas, concepts, know how, code, examples, written answers or any other work or materials that you create during or contribute to any Classes while participating in them can be used by us without any restrictions.
10.7 You may be photographed and/or filmed during your Class. You agree that we may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary on the Site and social media channels associated with our Classes, on any other social media channels operated by us, or in our marketing and promotions.
11. Linking to the Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
12. Third party links and resources in the Site
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources and cannot be held liable for them in anyway.
13. Data protection and privacy
We will only use your personal information as set out in our Privacy Policy.
14. Viruses
14.1 We do not guarantee that the Site will be secure or free from bugs or viruses.
14.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.
14.3 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.
15. Disclaimers
15.1 We will provide all our Classes with reasonable care and skill.
15.2 Except as expressly provided in these Terms, the Site and our Classes are provided on an "as is" basis. We do not make any representation or warranty of any kind, either express or implied (whether by common law, custom, statute or otherwise) in relation to our Classes or the Site or any other content, products or services provided through it including without limitation any warranties in relation to fitness for a particular purpose or in relation to quality, completeness, accuracy, reliability or non-infringement.
15.3 Nothing in these Terms is intended to disclaim or exclude any warranty or liability that cannot be disclaimed or excluded by operation of applicable law.
16. Limitation of our liability
16.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
16.2 We shall not be liable for: (a) any indirect, punitive, special, incidental or consequential loss, claim or damage of any kind; or (b) any loss of profit, opportunity, anticipated savings or goodwill, damage to reputation or loss or damage to data, in each case whether direct or indirect and whether based in contract, tort (including negligence), strict liability, or otherwise, in each case which arises out of or is in any way connected with: (i) any use of the Site or its contents; (ii) your attendance on any Classes provided by us; (iii) any failure or delay in the use of any component of the Site including without limitation any unavailability of the Site irrespective of duration of any period of unavailability; or (iv) any use of or reliance upon any information, material, software, products or services obtained through the Site or on any Classes or Class Materials, in all cases even if we have been forewarned of the possibility of such loss or damage.
16.3 Our liability to you whether based in contract, tort (including negligence), strict liability, or otherwise shall be limited to any non-excluded direct losses suffered by you not to exceed in aggregate an amount equal to any Class fees you have paid to us for any Classes to which your claim relates or if your claim does not relate to any Classes to a sum of £100.
17. General
17.1 These Terms do not create or infer any rights that are enforceable by any person who is not party to them.
17.2 You may not assign, sub-license or otherwise transfer any of your rights and obligations in these Terms to any other person.
17.3 If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
17.4 If any part of these Terms is found to be illegal, invalid or otherwise unenforceable by a court or regulator, then, where required, that part shall be deleted from the Terms and the remaining parts of the Terms will continue to be enforceable.
17.5 These Terms, including their subject matter and formation, are governed by English law. You agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
18. Competitions and Offers
18.1 Please refer to specific Terms & Conditions provided for each individual competition, prize draw, offer or special option.
18.2 Black Friday Prize Draw and Voucher Offers - November 2023. Please see full Terms here.
19. WSET Levels 1-3: Terms & Conditions
Please note, participants must be over 18 years old.
19.1 Booking terms & conditions
We request that full payment is made at the time of booking onto your course. Unfortunately, we do not accept provisional bookings. Your place will only be confirmed once payment has been received. Gordon Ramsay Restaurants Reservation team will send you confirmation via email.
For account holders only, invoice request bookings will only be accepted on a valid booking form with the required authorisation.
Your fees include study materials, provision of tasting glasses, samples, tuition, and your examination(s).
19.2 Cancellation/transfer terms and conditions
Cancellation
Cancellations of confirmed places are accepted up to 12 working days prior to the start of your course. An administration fee of £25.00 will be deducted and the remainder of the course fee will be refunded to the payee. For Level 2 and Level 3 (only), if you wish to keep your study materials, the fee will be deducted from your refund. However, if the study pack is returned in an unused condition, the fee will be reimbursed.
If you cancel your booking during the 12 working days prior to the start of your course, or at any time after the start of your course, the full course fee will be non-refundable and we will be unable to transfer your fees to another course or another Approved Programme Provider (APP).
Course fees will be refunded in full if Gordon Ramsay Restaurants changes a course date or cancels a course if enrolments do not reach the required minimum number. Notification will be provided in the 12 working days prior to the planned course start date. Unfortunately, we are unable to reimburse any travel and/or accommodation expenses incurred.
Missed course sessions
If there are occasions when you are unable to attend a session, you can sit in on an alternative session, depending upon availability. There will be a charge of £50.00 per two -hour session. If you would like to catch-up on any missed sessions, please contact the Gordon Ramsay Restaurants Reservation team.
Transfers
Please be advised that we are unable to transfer your course over to the next academic year, or to another Approved Programme Provider (APP).
You can transfer a confirmed booking either to another date or another person up to 12 working days before the start of your course. Please be advised that there will be an admin fee of £25.00 plus the cost of any additional study materials where applicable.
Transfer of examinations
Examination dates are fixed to all our courses, any transfers to an alternative date will incur an administration fee of £25.00. All transfer requests must be made in writing by completing the Resit/paid transfer examination booking form, which can be found on our website. Upon completion, please send via email to wset@gordonramsay.com at least 12 working days before your examination date.
If you wish to transfer your examination within 12 working days, you will need to pay the full examination fee. All transfers for alternative courses or examination dates are subject to availability.
19.3 Resits
In the unlikely event that you should fail your assessment, it is possible to attend one of our resit examination days. The prices to resit the exam are: £60 for Level 1, £90 for Level 2, and £115 for Level 3 Theory and Tasting (£85 if only Theory or Tasting). You must complete and return a Resit/paid transfer examination booking form via email to wset@gordonramsay.com.
19.4 Delivery of course materials
Level 1 course materials are provided on the first day of your course.
They will not be sent to you in advance of your start date.
Level 2 and Level 3 course materials will be sent to you via a courier provider once your booking has been confirmed. This could take between 5-10 working days for delivery.
19.5 Examinations
You are required to provide authorised photographic ID (e.g. passport, photo driving licence or national ID card). Your first name and last/family name must match your photographic ID and must be the original documentation (photocopies or scanned images will not be accepted).
You will be refused entry if you fail to bring your original documentation as proof of ID. If this happens, you will have to re-book onto the next available examination, which will incur the full examination fee to be paid.
19.6 Disability/reasonable adjustments examination requests
The examination will take place as the final session of the day-time courses, the final evening of the evening courses or the final Saturday of the Saturday courses. You will not have to attend any additional days or evenings for the examination unless you have been granted ‘reasonable adjustments’ for your examination and/or choose an alternative date.
Requests for reasonable adjustments for Levels 1 - 3 must be made at least four weeks prior to the examination date(s). Upon request, a form will be sent to you. You will need to complete and return the form, along with the required supporting evidence for submission, within five working days of receipt.
The form will be sent to WSETglobal for approval. Students taking examinations with agreed reasonable adjustments may be given the option to attend an alternative examination date – details of available dates will be advised by the Gordon Ramsay Restaurants team and a separate confirmation of your examination date will be sent to you via email. Please notify such requests in the first instance to the Examinations Officer via email wset@gordonramsay.com com before the start of your course.
At Gordon Ramsay Restaurants we strive to create an inclusive environment for all our students and will make every reasonable attempt to provide support if you have additional access or educational needs as a result of a disability. It is the policy of the Gordon Ramsay Restaurants that no student should be placed at a disadvantage in their assessment(s).
19.7 Extenuating circumstances
If you are unable to attend your course/and or exam due to extenuating circumstances, please contact the Gordon Ramsay Restaurants team at wset@gordonramsay.com and a form will be sent to you for completion. You will need to provide supporting evidence alongside this form. Once received, the form will be reviewed, and a decision will be made and communicated back to you.