Frequently Asked Questions & My Account

Our online classes are filmed at the Gordon Ramsay Academy in Woking, Surrey, with our brilliant chef teachers. They all have loads of experience cooking around the world and will be passing on tons of tips and tricks from Gordon in every class.

Our online classes are hosted virtually on Zoom – you’ll be sent an invite and instructions on how to join the class via email. Please note, class times are for the UK/London timezone, so if joining internationally, please do check out the time difference for where you are.

We recommend using a laptop, desktop computer or large tablet set up in your kitchen (try covering the keyboard with cling film to avoid sticky keys!) with your camera turned on so that our chefs can see what you’re doing and help you along the way. You’ll need a good internet connection and don’t forget to plug in or check the battery has enough charge.

The classes are filmed live in the Academy with one of our chef teachers showing you exactly how to make a dish so you can follow along at home. You’ll be able to ask questions throughout and gain valuable tips as in any class.

Before each class we’ll email you a recipe pack with a full ingredients and equipment list, plus any preparation instructions. We try to squeeze a lot into 90 minutes so you'll need to have the ingredients weighed out and equipment ready, and some classes may require a little bit of preparation such as soaking an ingredient overnight.

Your chef teacher will take you through everything in class, so if you’ve forgotten something, don’t panic! We can also suggest alternatives if you haven’t got a particular piece of equipment or can’t get a certain ingredient, so get in touch if any problems.

Each booking is for one household or device, so you can have the whole family cooking along if you like. Children (under 16) are welcome to join in but must be accompanied by an adult. If you’d like to scale up a meal to feed more people, just contact us and we’ll happily recommend how best to do this.

The classes are designed for all levels of experience and to be cooked in home kitchens, so you can take part no matter whether you’re a complete beginner or already a confident cook.

You're welcome to join wherever you are in the world, just note that all times are UK GMT and will be hosted in English.

Tilly loves sharing her recipes and ideas but is very busy juggling her own studies and activities. Make sure you follow @tillyramsay on Instagram and TikTok to see what she’s up to.

We keep our children's cookery classes to a maximum of 10-12 per class to ensure they get the best possible experience. There are two age brackets (6-10 years old and 11-15 years old) and these are for children of all cooking abilities, all they need is an interest in food and a can-do attitude.

You can book for up to six children in one booking so there's usually room for brothers, sisters, schoolmates, cousins or neighbours…

If they really do want to bring the whole gang, get in touch with our team who can help you book a bespoke kids class or cooking party.

We’ll always try to accommodate any specific requirements for your children but there are some classes and recipes we might not be able to adapt. Please do let us know any requirements in the booking form or contact us to see what we can do.

We unfortunately cannot guarantee an allergen or nut-free environment in any of our kitchens.

All Junior chefs must be dropped off and collected by an adult who must sign them in and out and provide contact details for while they are with us at the Academy.

We’ll provide aprons on the day and recommend comfy clothes and flat, closed-toe footwear (sorry, no sandals or flips flops!) as they’ll be moving around and on their feet quite a bit in the kitchen. All equipment and ingredients are provided, as well as takeaway containers for any food they want to take home with them, although feel free to provide your own containers.

Please return 10-15 minutes before the class finish time to collect your Junior chefs - you're very welcome to relax in our comfy library with a coffee while you wait!

We're sure there won't be, but just in case we will require a mobile phone number for a parent or responsible adult and request you remain local and contactable during the class. If someone else is collecting your child at the end of the class, please let us know on arrival.

Our family 'Cook together' classes are suitable for one adult (aged 18+) and one child (aged 6-15 years old) to attend and cook together in a fun, 2-hour class. The class cost includes both the adult and child place.

These classes are great for shy or nervous children in particular, or even for giving nervous parents and guardians a confidence boost in the kitchen! Making cooking fun and a family activity that everyone can enjoy. 

Great idea! We’ve got several gift voucher options starting from just £10. All e-vouchers can be emailed over instantly so make great last-minute gifts. 

Alternatively, some classes have the option to add a presentation gift wallet at the checkout and have the voucher posted to you or directly to your recipient. Postal vouchers are posted via 1st Class Royal Mail - please allow up to 14 days for delivery, especially during Christmas or Royal Mail postal strikes. 

If booking a specific class or event on behalf of someone else, please ensure you provide their details and requirements in the attendee part of the booking form.

Lucky you! Simply put the voucher code into the Promo/Voucher code box during checkout and the voucher amount will be taken off your order. For full details on how to redeem your voucher, please see our How to redeem a voucher page.

Vouchers are valid for 12 months from purchase (unless otherwise specified) and can be redeemed against one order (including any classes, events and products but excluding gift vouchers) – we regret that we are unable to offer a refund or credit for any outstanding balance.

Terms and Conditions apply. Some classes are excluded and all classes are subject to availability.

Absolutely! We have plenty of classes that we can adapt to your needs, or if you have a very specific idea of what you want, we’d love to help you make that happen. We have two venues (London and Woking) and online options for national/international events.

Even if you’re not quite sure what’s possible, just speak to our team and they’ll be able to suggest ideas and options to suit you. 

We’re pretty flexible – come on your own for a private 1-2-1 class or take over the whole of one of our Academies to host your event.

WOKING ACADEMY: 

For a hands-on cooking experience we can accommodate up to 44 with 10-12 guests in each of our four teaching kitchens. Each kitchen can be booked for a private class of up to 10-12 or for larger groups across several kitchens.

Tastings, talks and demonstrations can be hosted in our Demonstration Kitchen for 40 guests at a time.

Children’s classes and parties may require adult supervision depending on age (minimum aged 6+) and numbers (maximum 24).

Meeting room hire is also available, please enquire for details. 

LONDON ACADEMY:

Our exclusive London Academy, powered by HexClad, is perfect for intimate classes of up to 10 guests (minimum aged 16+). 

ONLINE:

Online classes can host up to 20 devices for an interactive session or up to 50 for a demonstration only.

Definitely. If you’re cooking in a class you’ll have your own creations to eat and we can help turn this into a full meal if you like with additional canapés, starters, sides and desserts. 

We can also provide the drinks – whether that’s a celebratory glass of fizz or a beautiful wine pairing curated by one of our restaurant sommeliers. 

Give us a call on 020 7352 2442 or email enquiries@gordonramsayacademy.com to discuss tailored options just for you.

You tell us what would make your day really special and we’ll do our best to make it happen. We can provide goody bags with aprons, cookbooks, ingredients or equipment for each guest to take away, stream your own playlist or videos, or help with transport and local recommendations.

Don't panic! We'll always try to accommodate any specific requirements and you can let us know about these in the enquiry form or when talking with our team.

We regret that we cannot guarantee an allergen or nut-free environment. 

We tailor every event to each individual and our team will happily take you through all costs as you plan your special occasion or business activity. Full payment is required prior to the event. 

Book well in advance (up to 12 months prior) and we can make sure we get your perfect date and all the planning taken care of so you can relax. We will try and accommodate last-minute bookings (within 1 month) but it may not always be possible.

We can move or cancel events up to 28 days prior to the event but some costs may be non-refundable if changes are made within this time. 

If you need to cancel or reschedule any event that is due to take place in less 28 days time but more than 14 days we reserve the right to charge a re-scheduling or cancellation fee of a minimum of £500. If you give us 14 days’ notice or less notice of cancellation we are unable to refund any payments made unless agreed with you in writing.

For our full booking terms, please see our Terms and Conditions.